HP HP2-N49 : Selling HP Business Service Management Solutions

Exam Code: HP2-N49

Exam Name: Selling HP Business Service Management Solutions

Updated: Aug 19, 2026

Q & A: 50 Questions and Answers

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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Customer Business Challenges- Identifying customer needs
  • 1. Business pain points
  • 2. Operational challenges
  • 3. Risk and compliance considerations
HP Solution Positioning- Selling HP BSM solutions
  • 1. Return on investment messaging
  • 2. Competitive differentiation
  • 3. Value proposition
HP Business Service Management Portfolio- HP BSM solution components
  • 1. Service health and availability
  • 2. Event and operations management
  • 3. Infrastructure monitoring
  • 4. Application Performance Management
Business Service Management Fundamentals- Business Service Management concepts
  • 1. Business-driven IT management
  • 2. Business value of BSM
  • 3. IT service lifecycle
Solution Integration- Integration within HP software portfolio
  • 1. Reporting and analytics
  • 2. Automation and orchestration
  • 3. Service management integration
Sales Opportunities and Customer Engagement- Sales methodology
  • 1. Objection handling
  • 2. Opportunity identification
  • 3. Cross-selling and upselling
  • 4. Solution mapping

HP Selling HP Business Service Management Solutions Sample Questions:

1. According to Gartner Research which IT processes are vital when implementing a strongly integrated HP APM solution? (Select two.)

A) deep application diagnostics
B) infrastructure availability
C) predictive analytics
D) virtual tracking
E) process orchestration


2. Which HP Operations Bridge opportunity addresses an "over-expenditure on support resources and multi-vendor tools" pain point?

A) a requirement to release applications into production more rapidly
B) a requirement to reduce OpEx costs
C) an inability to perform mobile application monitoring
D) an inability to manage data storage/optimization


3. Which components should a salesperson include when comprising a solid value proposition for a customer to invest in HP BSM?

A) Evaluating the customer's budget for a BSM solution and providing a measureable benefit.
B) Illustrating similar customer success cases and determining which best matches the customer's priority need.
C) Connecting an IT management process with a business objective and a measureable benefit.
D) Connecting an IT pain point with a BSM solution tool and scheduling a demonstration.


4. Which element of the HP BSM solution enables the HP key differentiator known as "Universal Event Correlation"?

A) stream-based event correlation
B) transaction-based event correlation
C) run time service model
D) performance and metric-gathering service plug-ins


5. With which HP APM persona should a salesperson discuss centralizing application monitoring around a common toolset?

A) director of mobile applications
B) director of applications support
C) director of performance testing
D) director of service management


Solutions:

Question # 1
Answer: A,C
Question # 2
Answer: A
Question # 3
Answer: D
Question # 4
Answer: C
Question # 5
Answer: B

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