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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Management Practices | - General Management Practices Overview - Service Management Practices Overview - Technical Management Practices Overview |
| Key Concepts of Service Management | - Products and Services - Organizations, Service Providers, Service Consumers - Value and Value Co-Creation |
| The Four Dimensions of Service Management | - Organizations and People - Information and Technology - Value Streams and Processes - Partners and Suppliers |
| ITIL Service Value System (SVS) | - Service Value Chain - Governance - Guiding Principles - Continual Improvement |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. What refers to a detailed document outlining the requirements and characteristics of a product?
A) Service request
B) Product specification
C) Change request
D) Product prototype
2. Which BEST explains why an organization might choose to engage external suppliers?
A) To maintain greater control and visibility over service delivery
B) To obtain capabilities that are difficult to develop internally
C) To remove the need for oversight, governance, and internal management
D) To minimize reliance on third-party providers
3. Which element of the operating model refers to third parties contributing to value creation activities?
A) Value chain
B) Organizations and people
C) Value streams and processes
D) Partners and suppliers
4. Which practice is MOST likely to benefit from the use of chatbots?
A) Service desk
B) Service level management
C) Change enablement
D) Continual improvement
5. An IT support engineer assisting a user in configuring their laptop is an example of which concept?
A) Sustainability
B) Service actions
C) Transfer of goods
D) Access to resources
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
Antony -
Passed ITILFNDv5 with your dumps. Only studied one day, so hard to verify all questions. Enough to pass and many questions on the dump are on the real exam. Good luck!