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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the continual improvement model does this activity represent?

A) Take action
B) Where do we want to be?
C) Where are we now?
D) What is the vision?

2. Which set correctly lists the components of the ITIL Value System (VS)?

A) Guiding principles, governance, value chain, management practices, continual improvement
B) Guiding principles, governance, discover, deliver
C) Value streams, projects, releases, incidents, changes
D) Products, services, customers, suppliers, partners

3. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Release management
B) Relationship management
C) Supplier management
D) Service management

4. What does a product specification primarily describe?

A) The ability of a system to remain operational
B) The process of merging code into a central repository
C) The initial creation used for testing a product's design
D) Critical aspects, requirements, and characteristics of a product

5. Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

A) Partnership
B) Culture
C) Organization
D) Service Journey

Solutions: