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SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Cloud Overview & Scoping | - Functional capabilities of SAP Sales Cloud - Business process scenarios |
| Topic 2: Quotations and Order Management | - Sales quote processing - Order management basics |
| Topic 3: Sales Planning & Forecasting | - Forecasting based on opportunity attributes - Sales target planning dimensions |
| Topic 4: Account and Contact Management | - Account hierarchy and master data - Contact assignment and relationship handling |
| Topic 5: Reporting & Analytics | - Analytics work center design - Dashboards and key figures |
| Topic 6: Lead & Opportunity Management | - Lead processing and lifecycle - Opportunity creation and qualification |
| Topic 7: Fine Tuning & Administration | - Business roles and access control - Workflow and rules for automation |
| Topic 8: Integration & Data Migration | - Integration with backend systems - Data migration templates and mapping |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. You want to use the revenue split within opportunities. Which of the following actions are required?
Please choose the correct answer.
Response:
A) Assign employees to a territory organization.
B) Include employees as part of the account team.
C) Create a sales planning dimension.
D) Activate scoping questions.
2. Which elements in a ticket are uniquely identified using a registered product?
There are 2 correct answers to this question.
Response:
A) Service Entitlements
B) Warranty
C) Service Level Agreements
D) Contract
3. You need to apply complex changes to an SAP Hybris Cloud for customer system after go live, which option does SAP recommend to implement these changes?
There are 2 correct answers to this question.
Response:
A) Combine Projects
B) Change projects
C) Merge Projects
D) Convert projects
4. Based on which organizational elements can you define sales area information in the product master?
There are 2 correct answers to this question.
Response:
A) Sales unit
B) Distribution Channel
C) Sales Organization
D) Territory
5. Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.
Response:
A) Service request
B) Task
C) Appointment
D) Phone calls
E) Visit
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B | Question # 3 Answer: B,C | Question # 4 Answer: B,C | Question # 5 Answer: B,D,E |
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