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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. Mauri is having trouble printing to a printer attached to his iMac via USB. He suspects his USB cable. Which built-in utility in OS X Mountain Lion could tell him if the printer is detected by his iMac?

A) Console
B) System Information
C) Finder
D) Directory Utility

2.
Examine the image above. What could cause a Mac to display this prohibitory sign at startup?

A) EFI failed to load.
B) Apple Hardware test is loading.
C) The memory is missing or not detected.
D) An incorrect build of OS X is installed on the hard disk or SSD.

3. Burl is developing an application named DeaderEnd on a shared Mac at work. He wants to keep the application private until he has finished it. Which choice below will keep the application private?

A) /Users/Shared/DeaderEnd.app
B) /Users/Burl/Desktop/DeaderEnd.app
C) /Applications/DeaderEnd.app
D) /System/Library/Applications/DeaderEnd.app

4. Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?

A) The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.
B) Startup in OS X Recovery to open Migration Assistant.
C) The customer will have to purchase Migration Assistant at the Mac App Store.
D) Migration Assistant is stored in the Utilities folder and can be opened at any time.

5. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

A) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
B) Select the iMessage check box in System Preferences > iCloud
C) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
D) Help the customer download Messages from the Mac App Store.

Solutions: