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HP HP2-B97 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Printing Portfolio Overview | - Printer segmentation (home, SMB, enterprise) - Core value propositions of HP printing solutions - HP print technology categories (Inkjet, Laser, PageWide) |
| Supplies and Consumables | - Original HP supplies value proposition - Ink and toner types and usage models - Page yield and cost-per-page concepts |
| HP Printing Hardware Knowledge | - Security features in HP printing devices - Connectivity and workflow integration - Printer features and functions |
| Customer Needs and Solution Selling | - Matching solutions to business size and workload - Total cost of ownership (TCO) considerations - Identifying customer printing requirements |
| Sales Scenarios and Positioning | - Competitive positioning of HP printing products - Common objections and handling strategies - Upselling and cross-selling supplies |
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