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HP HP2-N35 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deployment & Support Overview | 10% | - Implementation options - HP services and support offerings |
| Topic 2: Sales & Presentation Strategy | 20% | - Address customer objections - Demonstrate licensing and support models - Build solution proposals |
| Topic 3: Understand HP ITSM Portfolio | 20% | - HP Configuration Management System - Overview of HP IT Service Management solutions - HP Asset Manager - HP Service Manager |
| Topic 4: Position HP Solutions & Value Proposition | 25% | - Comparison with competing solutions - ROI and business benefits - Key differentiators of HP ITSM |
| Topic 5: Identify Customer Business Needs | 25% | - Service desk and operational requirements - Compliance and governance needs - IT service management challenges |
Nelson -
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