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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is the second step in Social Business AGENDA?

A) Give competitive pricing
B) Gain social trust
C) Globalization
D) Growth markets

2. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.

A) Informational (helpful)
B) Identifying (personalized)
C) Incredible (awesome)
D) Insulated (private)

3. What design theme allows IBM Connections to be plugged in and accessed from a variety of different software and mobile products?

A) Blogs
B) Social forums
C) Idea center
D) Social everywhere

4. What affects the value and strategy of Social Business for your customer?

A) Depends on their industry, where they are in that industry, what their key differentiators are.
B) Only Internet-based companies get value from Social Business.
C) The value of Social Business is the same for every customer.
D) The value is determined by how much they buy.

5. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

A) Rich-text support in chat
B) Standards-based APIs
C) Broad support of industry leading vendors
D) The ability to see the sender of an e-mail is online right from your inbox and chat right away

Solutions: